Categories UI/ UX Duration 5 weeks Tool Sketch, Principle, PS, Protopie
Advisor Renda Morton (Director of Product Design, New York Times) Teammates Jennifer Wei, Yumeng Ji
My Role Collaborated with teammates throughout the concept and design process: Concept creation, Wireframe, UI, Interview.
There is a lot of interesting behind-the-scene stories that readers are not aware of.
Problem with NYT is that its value is not fully understood by the readers when there’s a lack of transparency in reporting process and reporters, and people do not acknowledge the effort in crafting a news story.
The spotlight is an add-on feature in existing New York Times mobile app to showcase reporters’ reporting process with a snippet of behind-the-scene field stories, which makes readers respect reporters and their works more.
Our goal was to create a feature that makes the reporting process more transparent and engaging.
For user: Curious about reporters’ experiences in the field
For NYTimes: Change the perception that news should be free
1. Find Spotlight - Homepage - Scroll Down
2.Explore and browse the back stories
3.Reporter Profile - Read more stories by timeline
4.Article Page - Back story page
Before diving into the research, we asked ourselves some questions:
Who is the users?
Do they know the effort of reporting process?
What do they want to know about the effort?
How do they want to know?
Interview research - We interviewed six people about New York Times App and validated our assumption.
Assumption: The user needs include receiving news more efficiently and interestingly, a better understanding of the backstories of the news, and getting more engaged with the process of making the news.
WHO - Already using NYT mobile app
WHEN - Daily routine, short period of time ( eating time, chat, break time)
WHERE - On transit
USER BEHAVIOR - Create empathy feeling towards reporting process that can be difficult and complex.
Live video and screen comments idea are our initial design. The idea is an app platform for reporters which they can use it to live show when they go to field report. At the same time, the readers can ask them real-time questions according to field report and interests. But when we showed the live video concept to our teachers and classmates. We got some feedback.
The process of getting research material for reporters, do they have time to do extra work?
With this fun and millennial approach, we might lose people who have trusted NYT. ( Not match the NYT branding )
Showcase? More like another way to show the news.
Where is the back story page?
How does user find it?
What is the main page looks like?
How does user interact with it?
How do we classify the news categories?
Whiteboard User Flow
Back stories consist of videos, audio clips, and photos.
Introduce individual reporter’s profile, showcasing all of their field stories along with links to articles.
Can be accessed from NYT home screen, articles, and reporters’ profile.
The product idea is excellent.
The UX design of spotlight is bright and exciting.
The UI design is too conventional. UI design should be differentiated from the regular news page.
The reporter profile page - content categories are topics - complicated & extra work - lack of story(narrative).
So base on feedback, I made some change of design. I used a dark color to fit "back" stories topic and differentiate from regular NYT news white page. Moreover, light intensity and relax layout used into field story page, but still not too playful or colorful. It has to be compatible with New York Times branding.
What I learned from this project
Don't jump into high fidelity designs so quickly.
Don't make any decisions before you solidify the user needs.
Don't have any preconceived notions when you design.